Interviews, insight & analysis on Ecommerce

Opinion

Strategy

Cross border commerce: Opportunities across the sea

With such a large proportion of businesses looking to expand their territories, it is important to understand both the opportunities and the difficulties associated with doing so. 

Customer Experience

Post-purchase delivery communication proves critical for avoiding negative reviews

Two-thirds of customers will leave a negative review when their delivery is delayed or they receive an unsatisfactory response to a “where is my order” (WISMO) query, highlighting the critical role of real-time post-purchase delivery information and customer communication in avoiding potentially damaging negative online reviews.

General

Seizing ecommerce opportunities in a bustling environment

In the last two years, sales from marketplaces accounted for 62% of global ecommerce revenue and grew by 29% – five percentage points higher than overall ecommerce growth, writes Orla Power of Luzern eCommerce…