Interviews, insight & analysis on Ecommerce

Opinion

Customer Experience

The fallacy of frictionless experiences

Frictionlessness has become the holy grail of ecommerce. From the ‘Shop Now’ function on Instagram or Amazon’s One Click To Buy button. The ambition is simple, and largely admirable – to make it as easy as possible for people to get their hands on the things they want.

Strategy

Why alternative lending could be the best option for ecommerce businesses

There are several reasons why alternative lending options offer better value to ecommerce businesses, such as a lack of collateral compared to traditional brick-and-mortar businesses, having lower credit scores or shorter operating histories, needing a faster cash influx or requiring specialised financing solutions.

Strategy

Lessons in cross-border luxury

The reopening of China provides an immediate commercial boost to brands and retailers but it also provides important lessons on how to meet the needs of customers in other, fast-growing cross-border territories