Interviews, insight & analysis on Ecommerce

Customer Experience

Customer Experience

British consumers demand greater government protection against fake reviews 

Latest research reveals British consumers want measures that offer them total protection from fake reviews. 78% of consumers and 81% of businesses are calling for greater action to put an end to fake reviews and urging the Government to bring in the same laws being introduced across the EU on 28th May…   

Customer Experience

Social media is not the place for social commerce

Social commerce is already massive and Accenture has predicted that it will be worth $1.2 trillion by 2025, growing three times faster than traditional e-commerce. It also claimed that by 2025, social will comprise no less than 17% of all e-commerce sales.

Customer Experience

How ecommerce will step up a gear in 2022

Lia Cattassini, Strategy Director at Tribal Worldwide, looks at why blended retail will be the key to brands creating the best possible customer experience.