Brands and product manufacturers are increasingly turning to direct-to-consumer (DTC)
By Wayne Snyder, VP Retail
Are brands adopting the right strategies to capitalise on consumer engagement and maximise opportunities for growth?
Ten trends to watch for in 2022 from inflation to crypto, travel to M&A
Why is there so often a disconnect between the voice of marketing and the voice of customer service?
Brian Atkinson, Vice President and General Manager at Five9, shares five 2022 predictions to help businesses stay ahead of customer expectations.
Traditional loyalty programmes usually operate by giving a financial reward to thank a customer after a transaction has been made. This act of giving something back solidifies choice and creates reasons for repeat purchase.
Simply accepting that a delivery would arrive ‘whenever it arrived’ is a mere thing of the past. Introduced to customers by the likes of Amazon Prime, delivery choice is now considered hygiene
Technological investment has had a significant impact in the region, transforming Latin America into a hub of innovation, highlighting payment preferences and trends that every merchant should be aware of.
Al Gerrie, CEO at returns specialist ZigZag Global, shares his thoughts on what’s going to change in retail returns over the next twelve months, from return to gift card to more sustainable and greater collection options.
2022 should be the year that retailers kick it up a notch, put any fears behind them and enact the technologies that have been waiting in the wings for the right implementation to accelerate consumer uptake
This festive season, brands face a challenge. Customer expectations are elevated, but widespread global pressures on supply chains are causing havoc with businesses’ ability to deliver the products and experiences customers are used to at this crucial time of year.
What can we learn when it comes to the products most at risk of fraudulent attempts?