The Role of Data-Driven Customer Experience in Direct-to-Consumer
January 21, 2022
Brands and product manufacturers are increasingly turning to direct-to-consumer (DTC)
General Retail
The Role of Data-Driven Customer Experience in Direct-to-Consumer
January 21, 2022
Brands and product manufacturers are increasingly turning to direct-to-consumer (DTC)
Customer Experience
Gen Z shoppers embrace Buy Now, Pay Later services
In the past year, 42% of British 16-to-24-year-olds used a Buy Now, Pay Later service to help evenly spread the cost of big-budgeted fashion items and expensive tech purchases…
Michael Feeley
January 18, 2022
Customer Experience
Don’t count the store out in 2022
By Wayne Snyder, VP Retail
ECA Staff
January 13, 2022
Payments
Ecommerce and digital payments key to growth for SMBs in 2022
Visa surveyed 2,250 small business owners across Brazil, Canada, Germany, Hong Kong, Ireland, Russia, Singapore, UAE, and the US.
Tyrone Stewart
January 13, 2022
Customer Experience
Why digital tech will enable more personalised customer services in 2022
Brian Atkinson, Vice President and General Manager at Five9, shares five 2022 predictions to help businesses stay ahead of customer expectations.
ECA Staff
January 6, 2022
Technology
Retailers need cutting-edge order automation to be successful
Ed Whitehead, Managing Director, EMEA at Signifyd, explains how automation can help to tackle online retail fraud.
Tyrone Stewart
November 24, 2021
Marketing
My Ecommerce Hero: Louisa Nicholls, Former Head of Marketing & Strategic Projects, John Lewis Partnership
Ecommerce and marketing consultancy Entropy, is our exclusive partner for the new series of Ecommerce Hero on ECA.
Eleanor Oakes
September 14, 2021
Marketplaces
The Japanese collectables craze: how optimized ecommerce platforms are meeting global demand
The insatiable global demand for Japanese collectables, such as anime figurines and pop culture items, is a goldmine for retailers in this space.
Eleanor Oakes
August 17, 2021
Customer Experience
UK Consumers tell brands not to ditch bricks and mortar stores
Despite online sales now accounting for a third of all retail*, three in five consumers still think it’s important for brands to have a bricks and mortar store, as well as an online presence.
Eleanor Oakes
August 5, 2021
Strategy
A four-day week will increase High Street sales by 20%, says ParcelHero
ParcelHero says that a 4 day working week would result in consumers spending an extra £58bn on the High Street during extra leisure time.
Eleanor Oakes
August 3, 2021
Marketplaces
A quarter of Brits will have started Christmas shopping this month as cautious confidence sweeps the nation
New research from eBay Ads UK reveals shoppers plan to start earlier and spend more this Christmas – signalling big opportunities for brands.
Eleanor Oakes
August 3, 2021
Marketplaces
The Different Types of Malicious Return Fraud (And How to Prevent Them)
There are several types of malicious return fraud to watch out for, all of which are equally detrimental to a business’s bottom line.
Eleanor Oakes
July 29, 2021
Strategy
63% of retailers aim to hybridise in-store and online shopping experiences for customers.
The vast majority (88%) of retailers are taking steps to ensure a smoother and more seamless omnichannel experience for consumers
Andy Oakes
June 16, 2021
