Interviews, insight & analysis on Ecommerce

Strategy

Strategy

How retailers can boost customer satisfaction and revenue during Peak Shopping season 

Brands are looking for ways to ensure customer satisfaction even during peak season, whether it be post-purchase communications, in-store experiences, and personalised recommendations. One crucial aspect that many retailers are overlooking holds immense potential for revenue retention and customer satisfaction: returns.  

Strategy

Glynn Davis: reliving the early days of ecommerce

A forthcoming book: ‘The Rise of E-Commerce – From Dot to Dominance’ tells the story of online retail from its embryonic beginnings in 1990 through to the current day, writes Glynn Davis…