Brands are looking for ways to ensure customer satisfaction even during peak season, whether it be post-purchase communications, in-store experiences, and personalised recommendations. One crucial aspect that many retailers are overlooking holds immense potential for revenue retention and customer satisfaction: returns.
Brands are looking for ways to ensure customer satisfaction even during peak season, whether it be post-purchase communications, in-store experiences, and personalised recommendations. One crucial aspect that many retailers are overlooking holds immense potential for revenue retention and customer satisfaction: returns.
Omnichannel offerings have become table stakes, as customers look to fulfil their needs in the most frictionless way possible. Retailers that are unable to meet this demand risk getting left behind
Some years ago, ThoughtSpark and Mindmetre Research published a short study on the typical skills shortages that PE firms encountered in their investments. By definition, these skills gaps are the priority areas which the PE investor should concentrate on filling, whether through recruitment or by putting in interim staff or agencies.
By Wayne Snyder, VP Retail
Ten trends to watch for in 2022 from inflation to crypto, travel to M&A
Glynn Davis, our regular columnist and founder of Retail Insider sits down Nicole Vanderbilt, UK MD of Bookshop.org.
In the early days of the internet there were question marks over the long-term potential for the online channel for retail and how it would sit alongside the stores. There was a worry that this upstart channel would cannibalise revenues from the physical outlets.
Alexej chooses his ecommerce hero
As much as retailers are transitioning online, this doesn’t mean the high street won’t reopen and the need for experiential marketing is still fully-fledged
There are five key trends that could shape the Ecommerce industry in 2022, so in order to succeed they are definitely worth considering for your future marketing strategies.
UK retailers could see a sharp decline in impulse purchases amidst supply chain issues.
We spoke to seven industry experts about how retailers can bolster their offerings, and take full advantage of all the opportunities that Black Friday presents.
We ask Jadeep Mondae to give us her vision for the future of ecommerce
