Brands are looking for ways to ensure customer satisfaction even during peak season, whether it be post-purchase communications, in-store experiences, and personalised recommendations. One crucial aspect that many retailers are overlooking holds immense potential for revenue retention and customer satisfaction: returns.
Brands are looking for ways to ensure customer satisfaction even during peak season, whether it be post-purchase communications, in-store experiences, and personalised recommendations. One crucial aspect that many retailers are overlooking holds immense potential for revenue retention and customer satisfaction: returns.
Eight tactics tp help you adapt your marketing campaigns
Nobody would dispute the fact that these are incredibly tough times for physical retail stores but we could argue that Ecommerce is contributing to the UK’s thoroughfares up and down the country gradually becoming a whole lot more interesting, writes Glynn Davis of Retail Insider…
Consistent success is most frequently found within organisations where sales leaders are committed to an ongoing culture of coaching, writes Andy Champion of Highspot…
New research from YouGov and TrueLayer has revealed that despite the rising cost of living dampening consumer interest in subscriptions, the majority of people would still use them if they were easier to cancel and manage….
Founded in 2019, direct-to-consumer furniture maker Swyft is now one of the UK’s leading ‘sofa in a box’ brands.
Ecommerce Age spoke with the brand’s co-founder, Keiran Hewkin, to find out more about Swyft’s success to date…
More than three quarters of sellers (76%) believe that their employers’ digital shortcomings mean they are missing out on revenue, according to new research from Showpad…
Many deals end up stuck in the pipeline due to poor collaboration between the buyer and seller, writes Andrea Abbate of Showpad…
Tony Preedy, Managing Director at Fruugo, explains the importance of diverse payment systems in cross-border retail.
Traditional brick-and-mortar stores are embracing Ecommerce in unprecedented numbers as they attempt to capitalize on consumers’ dash to digital during the pandemic, writes Hakan Özçetin of Realtime Agency…
Shopper expectations have been elevated by the boom in Ecommerce during the pandemic, writes Ali Rezvan of Microsoft UK..
The UK’s frontline retail workforce want to build lasting careers with their employers, with 58% planning to stay in the industry for four or more years, according to research from YOOBIC…
During the last big recession, the ecommerce businesses that were most successful were those that cut costs through improving operational efficiency.
