It’s a tough economy for everyone right now – the good news is there is a way for online businesses to keep costs down – working harder on delighting existing customers
44% of retail leaders say they don’t have enough staff to support the upcoming peak season, and need to staff up. That’s according to new data from Delivery Experience Platform Sorted, which found that retail customer service and operations managers believe they are understaffed for the upcoming ecommerce rush, with 52% fearing service levels will drop as a result.
Consumers want to see more post-purchase photos and videos from other customers online to reduce the likelihood of them returning products, according to Nosto research.
In the latest in ECA’s interview series with founder and CEOs of innovative ecommerce brands, we speak to Elinor Pitt, Co-Founder, Stitched.
More expert comment on Amazon Prime Day
Less than 36% of consumers under 40 prefer to visit retail stores, compared to more than two-thirds of shoppers aged 57 and older, according to research from customer engagement platform Verint.
By Tash Courtenay-Smith, CEO of
It’s Amazon Prime Day and ECA is talking to the experts to find out what we should expect
Where there’s a connected device, there’s always an IoT opportunity.
Glynn Davis is one of the UK’s most knowledgeable and experienced retail journalists, founder of Retail Insider, and Ecommerce Age’s monthly columnist.
Jim Herbert, SVP, GM for EMEA at BigCommerce, discuss the role that live commerce has to play in the continued evolution of social commerce.
We talk to the founder of the modern art brand
