Teaming your way through economic difficulty
September 11, 2023
Thomas Peham, VP of Marketing at enterprise CMS Storyblok explains why a multidisciplinary team approach can help drive innovation and improve efficiencies…
General
Teaming your way through economic difficulty
September 11, 2023
Thomas Peham, VP of Marketing at enterprise CMS Storyblok explains why a multidisciplinary team approach can help drive innovation and improve efficiencies…
General
The best commerce trend is the one you make yourself
The world of retail is changing rapidly, writes Benoit Soucaret, CXO at Merkle Experience & Commerce. From the Metaverse, to NFTs and TikTok brands are keen to lead rather than follow…
ECA Staff
September 1, 2022
General
Omnichannel is the future of retail in a post-pandemic era
UK consumers have become omnichannel shoppers rather than pure online shoppers, writes Roxanna Larizadeh of Starcom…
ECA Staff
August 26, 2022
General
Why ‘glocalisation’ is the new golden standard in customer experience
‘Glocalisation’ has become the new golden standard in customer experience (CX), writes Étienne Mérineau, Co-founder of Heyday by Hootsuite…
ECA Staff
August 25, 2022
Customer Experience
Peak season staff squeeze as retailers struggle to cope
44% of retail leaders say they don’t have enough staff to support the upcoming peak season, and need to staff up. That’s according to new data from Delivery Experience Platform Sorted, which found that retail customer service and operations managers believe they are understaffed for the upcoming ecommerce rush, with 52% fearing service levels will drop as a result.
Michael Feeley
July 18, 2022
General
The ECA Interview: Isabella West, Founder, Hirestreet
Glynn Davis, our regular columnist and founder of Retail Insider sits down with Isabella West, founder, Hirestreet.
Glynn Davis
May 31, 2022
General
Tesco named Grocer of the Year at 2022 Retail Week Awards
The 27th annual Retail Week Awards, hosted by Rylan Clark, celebrated frontline heroes, innovation, and the UK’s most successful businesses.
Tyrone Stewart
May 27, 2022
General
Taking the leap into global Ecommerce
With the global population continuing to grow and technology introducing new ways to connect people and businesses, it’s unsurprising to see just how strongly the global Ecommerce industry is performing, writes Vladi Shlesman, Managing Director, EMEA at ChannelAdvisor…
ECA Staff
May 20, 2022
General
UK unwrapping more gift cards than ever
Sales of gift cards have accelerated in the UK, with nearly two-thirds (61%) of consumers purchasing the same or more in 2021 compared to 2020, according to a survey released by Fiserv, Inc…
Michael Feeley
April 29, 2022
General
How We Built It: KeepCup co-founder and managing director, Abigail Forsyth
KeepCup has been on a mission to eliminate single-use plastic since launching the world’s first barista standard reusable cup in 2009
Andy Oakes
April 1, 2022
General
BigCommerce releases Multi-Storefront functionality
Open SaaS ecommerce platform BigCommerce has released Multi-Storefront, a new feature that helps enterprise merchants to create and manage multiple storefronts within a single BigCommerce store.
Michael Feeley
March 29, 2022
General
BigCommerce partners with Digital River to give merchants the ability to unlock global sales
BigCommerce , an Open SaaS
Andy Oakes
February 23, 2022
General
The ECA Interview: Patrick Müller, CEO, Milk & More
Glynn Davis, our regular columnist and founder of Retail Insider sits down with Patrick Müller, CEO, Milk & More
Andy Oakes
February 23, 2022
