Teaming your way through economic difficulty
September 11, 2023
Thomas Peham, VP of Marketing at enterprise CMS Storyblok explains why a multidisciplinary team approach can help drive innovation and improve efficiencies…
General Retail
Teaming your way through economic difficulty
September 11, 2023
Thomas Peham, VP of Marketing at enterprise CMS Storyblok explains why a multidisciplinary team approach can help drive innovation and improve efficiencies…
Payments
Allianz Trade, Santander CIB & Two partner on new B2B Buy Now Pay Later solution for large corporates
Allianz Trade, the trade credit insurance specialists, Two, the B2B ecommerce payments platform, and Santander Corporate & Investment Banking (CIB), have partnered to create the first global B2B Buy Now Pay Later (BNPL) solution for large multinational corporates…
Michael Feeley
January 16, 2023
Customer Experience
4 steps to create a subscription service that can survive the subscription war
Magith Noohukhan, Head Customer Engagement Evangelist at Braze, provides advice on how brands can prevent customer churn in the subscription war.
ECA Staff
January 12, 2023
Customer Experience
Mapping the Customer Journey: How to Reduce Friction Due to SCA
We explore the impact of SCA on the customer journey and how merchants can improve the customer experience, reduce friction, and boost revenue.
Eleanor Oakes
January 12, 2023
Logistics
‘Pre-cession’ spending habits unearthed in festive returns flurry
Returns management software provider, ZigZag Global, has found that retail returns have increased by 48% this Christmas.
Eleanor Oakes
January 12, 2023
Customer Experience
Why Personalisation in 2023 is all about AI
Artificial Intelligence (AI) to drive core functions for retailers and brands will be a priority for 2023 as costs rise and customers become even more demanding, explains Emma Sahota, UK Managing Director at Astound Commerce…
ECA Staff
January 11, 2023
Logistics
How retailers can control their operating costs
Dirk Hoerig, Co-founder and CEO, commercetools, examines the role of microservices in helping online retailers to reduce costs…
ECA Staff
January 10, 2023
Strategy
It’s time to unleash retail loyalty
Dimitri Kyprianou, Managing Director at Go Inspire CX, asks how retailers will walk the tightrope between customer acquisition and retention in the harsh months ahead?
ECA Staff
January 6, 2023
General
UK retailers close out 2022 with strong online sales
A Boxing Day boost helped retailers defy cost-of-living warnings on Christmas performance and close out a strong end to Peak Trading 2022. Digital revenues in the last week of December rose +26% year-on-year, according to the latest data from Wunderkind…
Michael Feeley
January 6, 2023
Responsible Business
Sustainability: a cornerstone for customer collaboration in 2023
Following a year fraught with conflict and economic turbulence, how do brands undertake the task of winning and retaining shoppers in this current landscape? Emma Sahota, Managing Director of Astound Commerce, examines the issue for ecommerce Age…
ECA Staff
January 5, 2023
Customer Experience
Why retailers must enhance omnichannel experience to boost customer loyalty
Nick Parmar, Vice President, Cloud Communications at Tata Communications, examines the omnichannel challenges retailers must resolve to boost customer loyalty.
ECA Staff
January 3, 2023
Technology
Frying tonight! Ninja topples Apple as most popular brand pre-Christmas
Air fryers have skyrocketed in popularity so much that Ninja has overtaken Apple as the most popular brand on PriceSpy in the UK pre-Christmas…
Michael Feeley
December 16, 2022
Technology
Driving retail conversions through difficult times with AI
Matt Nash, UK MD of Scibids, looks at how automation can help to continue driving conversions during the recession.
ECA Staff
December 15, 2022
