Acxiom and MullenLowe Profero have announced that will extend their global FUSE loyalty services proposition launched earlier this year. As part of these loyalty services, they have partnered with provider Antavo, who specialise in pure-play customer loyalty programme technology. The three companies offer customers and prospects loyalty programme strategy, design and execution services with Antavo providing technology that is directly integrated with existing marketing ecosystems.
The partnership between the three companies sees MullenLowe Profero responsible for the design concept, Acxiom providing the customer intelligence and integration services, and Antavo delivering the underlying technology of loyalty programmes for brands.
“Collaborating with MullenLowe Profero and Acxiom gives brands and retailers around the globe an entirely customisable loyalty programme solution that works across platforms, devices, and locations,” Sheila Power, VP of UK & North America at Antavo. “Customer loyalty is no longer just about detecting and calculating basket and purchase sizes. Non-transactional activities, like referring friends, bringing back used items for recycling and even working out can all be rewarded to build brand love – and any loyalty programme should be able to recognise and accommodate these.”
Dean Lanzman, Head of Data at MullenLowe Profero, said “Bringing our combined expertise together offers our customers a huge opportunity to supercharge their existing loyalty programmes. With our customer experience and creative expertise, we are able to offer completely tailored solutions to meet the needs of all kinds of industry verticals, and help brands keep their customers coming back.“
Jason Skelton, Platform Alliances Lead at Acxiom, said “Our customers receive an immense amount of specialist expertise and technology capability as a result of this partnership. Acxiom’s strengths in customer intelligence and marketing technology complement the loyalty technology that Antavo brings to the fore. Combined with the conceptual thinking and experience design offered by MullenLowe Profero, this makes for an extremely compelling solution for our customers.”