Dimitri Kyprianou, Managing Director at Go Inspire CX, asks how retailers will walk the tightrope between customer acquisition and retention in the harsh months ahead?
A Boxing Day boost helped retailers defy cost-of-living warnings on Christmas performance and close out a strong end to Peak Trading 2022. Digital revenues in the last week of December rose +26% year-on-year, according to the latest data from Wunderkind…
Following a year fraught with conflict and economic turbulence, how do brands undertake the task of winning and retaining shoppers in this current landscape? Emma Sahota, Managing Director of Astound Commerce, examines the issue for ecommerce Age…
Nick Parmar, Vice President, Cloud Communications at Tata Communications, examines the omnichannel challenges retailers must resolve to boost customer loyalty.
Despite the economic backdrop creating
Air fryers have skyrocketed in popularity so much that Ninja has overtaken Apple as the most popular brand on PriceSpy in the UK pre-Christmas…
ECA columnist Glynn Davis meets Simon Belsham, co-founder and CEO, The Healing Company…
While delivering Customer Experience (CX) remains the top priority for retailers during peak trading, they may risk leaving future revenue opportunities on the table by not effectively capturing customer data, the latest research from insights-led customer engagement platform, MoEngage, reveals…
Online trading in second hand items of all descriptions – especially those at the higher-value end of the market – is taking off, writes Glynn Davis of Retail Insider…
Over the last ten years, an array of streaming platforms have sprung
up, posing a challenge for already established figures trying to retain their connections with core audiences, writes Amir Jirbandey, Head of Growth, Papercup…
Is Google the gift that keeps on giving to your business, or does it drive you to distraction? Garry Hamilton of Equator examines the latest trends in SEO for Ecommerce Age…
Digip, a Sweden-based legal-tech startup, has recently completed a €3.2M seed funding round to help grow the on-demand trademark registration and protection services business internationally…
