Interviews, insight & analysis on Ecommerce


Lessons in cross-border luxury

The reopening of China provides an immediate commercial boost to brands and retailers but it also provides important lessons on how to meet the needs of customers in other, fast-growing cross-border territories


Inpost reaches 5000 parcel locker milestone

InPost, Europe’s leading automated parcel machine (APM) service provider, has today announced that it has successfully deployed its 5,000th locker unit in the UK

Customer Experience

Post-purchase delivery communication proves critical for avoiding negative reviews

Two-thirds of customers will leave a negative review when their delivery is delayed or they receive an unsatisfactory response to a “where is my order” (WISMO) query, highlighting the critical role of real-time post-purchase delivery information and customer communication in avoiding potentially damaging negative online reviews.