AI chatbots have the ability to improve productivity of customer-facing teams, increase customer satisfaction through speed-of-service and reduce the workload on customer service teams, writes Colin Crowley, CX Advisor at Freshworks…
We explore the impact of SCA on the customer journey and how merchants can improve the customer experience, reduce friction, and boost revenue.
Brian Atkinson, Vice President and General Manager at Five9, shares five 2022 predictions to help businesses stay ahead of customer expectations.
2020 has changed the landscape of UK business drastically, creating an extremely turbulent and stressful experience for employers and employees alike.
Julien Rio, Senior Director of Marketing at RingCentral, shares a two tired approach to help customer service succeed in the festive period.chrs
