In the ever-evolving landscape of customer relationship management (CRM) and customer experience (CX), brands are facing an array of challenges, writes Chris Smith, Principal Consultant for CX & Technology at Team ITG…
Sprout Social has announced a new integration with Salesforce Service Cloud to provide brands with a 360-degree view of their customer interactions…
McKinsey & Company has acquired Madrid-based S4G Consulting. As a Salesforce Platinum Partner, S4G specializes in helping companies of all sizes extend the power of Salesforce’s customer relationship management (CRM) platform to improve customer outcomes.
By Louise Hutchins, The Loyalty
2020 has changed the landscape of UK business drastically, creating an extremely turbulent and stressful experience for employers and employees alike.
