Teaming your way through economic difficulty
September 11, 2023
Thomas Peham, VP of Marketing at enterprise CMS Storyblok explains why a multidisciplinary team approach can help drive innovation and improve efficiencies…
General Retail
Teaming your way through economic difficulty
September 11, 2023
Thomas Peham, VP of Marketing at enterprise CMS Storyblok explains why a multidisciplinary team approach can help drive innovation and improve efficiencies…
Technology
Sprout Social and Salesforce extend partnership
Sprout Social has announced a new integration with Salesforce Service Cloud to provide brands with a 360-degree view of their customer interactions…
Michael Feeley
September 14, 2022
Technology
Ecommerce businesses losing at least 10% in revenue due to downtime and website performance issues
Enterprise software development company Box UK has released the results of its 2022 Ecommerce Report. The survey of 200 UK ecommerce leaders at enterprise organisations with more than £10m revenue reveals that on average, businesses lost 10% in revenue due to downtime and website performance issues in the last two years…
Michael Feeley
September 9, 2022
Strategy
Retailers risk losing out on subscriptions due to complexity and cost, new research finds
New research from YouGov and TrueLayer has revealed that despite the rising cost of living dampening consumer interest in subscriptions, the majority of people would still use them if they were easier to cancel and manage….
Michael Feeley
September 9, 2022
Logistics
Metapack integrates with Zedify to boost sustainable deliveries
Sustainable urban parcel delivery company Zedify has integrated with global ecommerce delivery technology leader Metapack, providng a new option for urban last mile deliveries…
Michael Feeley
September 6, 2022
DTC
Prepping for Peak – how can retailers win the cost conscious consumer during Christmas trading?
The best place to start with planning for peak is by looking at what we already know, writes Sarah Curran MBE, MD EMEA of True Fit…
Michael Feeley
September 5, 2022
Marketing
Boomers and Gen Z most receptive to SMS comms from brands
A survey by Yotpo has revealed that over half (53%) of over 54 year olds find SMS from brands useful, exactly the same percentage as the number of their Gen Z counterparts…
Michael Feeley
September 2, 2022
Marketplaces
Live shopping can thrive in the UK and beyond
It’s too early to tell exactly how ‘live shopping’ will pan out across mature and growing eCommerce markets, writes Gilbert Corrales, CEO of Leaf…
ECA Staff
September 1, 2022
General
The best commerce trend is the one you make yourself
The world of retail is changing rapidly, writes Benoit Soucaret, CXO at Merkle Experience & Commerce. From the Metaverse, to NFTs and TikTok brands are keen to lead rather than follow…
ECA Staff
September 1, 2022
General
Omnichannel is the future of retail in a post-pandemic era
UK consumers have become omnichannel shoppers rather than pure online shoppers, writes Roxanna Larizadeh of Starcom…
ECA Staff
August 26, 2022
Payments
A whole new world of payments in the metaverse
Ron de Bos, Director of Product Management, Payments at Digital River, discusses what payments will look like in the metaverse.
ECA Staff
August 26, 2022
General
Why ‘glocalisation’ is the new golden standard in customer experience
‘Glocalisation’ has become the new golden standard in customer experience (CX), writes Étienne Mérineau, Co-founder of Heyday by Hootsuite…
ECA Staff
August 25, 2022
Customer Experience
Inflation will mean more considered festive spending for Brits
As inflation and the cost-of-living crisis takes its toll, UK consumers are going to prioritise value for money and thoughtful gifting this festive season, according to research from eBay Ads UK.
Tyrone Stewart
August 25, 2022
