Sales of gift cards have accelerated in the UK, with nearly two-thirds (61%) of consumers purchasing the same or more in 2021 compared to 2020, according to a survey released by Fiserv, Inc…
Sales of gift cards have accelerated in the UK, with nearly two-thirds (61%) of consumers purchasing the same or more in 2021 compared to 2020, according to a survey released by Fiserv, Inc…
Gen X consumers, the demographic aged between 41-56, are increasingly shopping direct-to-consumer (DTC) and cross-border online, according to ESW’s ‘Global Voices: 2022’.
Though online sales fell 28% in the first quarter of 2022, versus the same period last year, the ecommerce space is actually 11% up on where it was before the pandemic.
Frustrations with card payments, such as slow authentication checks and concerns around fraud, have left luxury retailers seeing a dramatic increase in basket abandonment
The study conducted by parcelLab found that 79% of retailers fail to communicate after dispatch.
The most prevalent type of fraud continues to be online payment fraud, with 20% more businesses seeing an increase in the area in 2021, according to Ravelin research.
Research challenges the assumption that every site visitor is a potential customer.
The data shows romantic partners are still struggling to find the right gift for their significant other on Valentine’s Day.
73% of people are now actively shopping on social platforms, according to research from Bazaarvoice’s Influenster community.
The data shows that slow response time is the leading contributor to a negative experience
90% of UK consumers would leave a brand they are loyal to after just two or three bad customer service experiences, according to Emplifi research.
Visa surveyed 2,250 small business owners across Brazil, Canada, Germany, Hong Kong, Ireland, Russia, Singapore, UAE, and the US.
A asked Acorn-I to look at the data around Black Friday sales on Amazon and give us the headlines around what really happened
