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How do we solve the issues with lockers?

September 28, 2023

We’ve all seen the banks of parcel lockers that we’ve all seen outside supermarkets and train stations. They are clearly a sensible idea, and one that I’ve been more than willing to use, but I’m very rarely given the option to do so when ordering goods online. Part of the problem, according to Gary Winter, VP of global strategic initiatives for parcel lockers at Quadient, is that they are invariably linked to a single delivery firm – such as Amazon or InPost – and this limits traction.

How do we solve the issues with lockers?

September 28, 2023

We’ve all seen the banks of parcel lockers that we’ve all seen outside supermarkets and train stations. They are clearly a sensible idea, and one that I’ve been more than willing to use, but I’m very rarely given the option to do so when ordering goods online. Part of the problem, according to Gary Winter, VP of global strategic initiatives for parcel lockers at Quadient, is that they are invariably linked to a single delivery firm – such as Amazon or InPost – and this limits traction.

Danielle Auerbach
Ecommerce Age

Mind the personalisation gap

Danielle Auerbach, Senior Director Customer Success, EMEA at Wunderkind, urges retailers to do more to personalise their customer communications.

ECA Staff August 24, 2021
Ecommerce Age

How conversational commerce is driving ROI for brands

By having real-time conversations with customers, brands are able to establish a connection and drive loyalty by providing exactly what a shopper needs at exactly the right time.

Andy Oakes August 20, 2021