Interviews, insight & analysis on Ecommerce

Ecommerce Age

Ecommerce Age

Top 5 CRM challenges facing brands

In the ever-evolving landscape of customer relationship management (CRM) and customer experience (CX), brands are facing an array of challenges, writes Chris Smith, Principal Consultant for CX & Technology at Team ITG…

Ecommerce Age

How merchants can achieve cut-through in a crowded landscape

With global ecommerce sales predicted to hit $6 trillion in 2023, the challenge of standing out in an increasingly crowded online space is getting harder every day, writes Benjamin Oluonye, Director of Operations, Underwaterpistol…

Ecommerce Age

Record online clothes sales defy cost of living crisis

Shoppers defied the cost of living crisis to hit online clothes shops at record levels through the first half of 2023 as, according to analysis of the ONS’ retail sales data from global circularity experts Reconomy…