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Ecommerce Age

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How do we solve the issues with lockers?

September 28, 2023

We’ve all seen the banks of parcel lockers that we’ve all seen outside supermarkets and train stations. They are clearly a sensible idea, and one that I’ve been more than willing to use, but I’m very rarely given the option to do so when ordering goods online. Part of the problem, according to Gary Winter, VP of global strategic initiatives for parcel lockers at Quadient, is that they are invariably linked to a single delivery firm – such as Amazon or InPost – and this limits traction.

How do we solve the issues with lockers?

September 28, 2023

We’ve all seen the banks of parcel lockers that we’ve all seen outside supermarkets and train stations. They are clearly a sensible idea, and one that I’ve been more than willing to use, but I’m very rarely given the option to do so when ordering goods online. Part of the problem, according to Gary Winter, VP of global strategic initiatives for parcel lockers at Quadient, is that they are invariably linked to a single delivery firm – such as Amazon or InPost – and this limits traction.
Ecommerce Age

Post-purchase delivery communication proves critical for avoiding negative reviews

Two-thirds of customers will leave a negative review when their delivery is delayed or they receive an unsatisfactory response to a “where is my order” (WISMO) query, highlighting the critical role of real-time post-purchase delivery information and customer communication in avoiding potentially damaging negative online reviews.

Eleanor Oakes March 14, 2023
Ecommerce Age

Seizing ecommerce opportunities in a bustling environment

In the last two years, sales from marketplaces accounted for 62% of global ecommerce revenue and grew by 29% – five percentage points higher than overall ecommerce growth, writes Orla Power of Luzern eCommerce…

ECA Staff March 10, 2023
Ecommerce Age

Bookshop.org to enter eBook and audiobook market in the UK

Bookshop.org, the online bookstore on a mission to support independent bookshops, has completed a $1.8 million (£1.5m) angel fundraising round, which will be used to add audiobooks and eBooks to its UK platform…

Michael Feeley March 8, 2023
Ecommerce Age

Make way, fashion! Food and drink are the new premium treat of choice

New research from independent creative agency Impero has revealed that consumer spending habits have changed, with respondents willing to spend money on food (47%), alcohol (38%), holidays (36%), coffee (33%) and beauty (31%). Fashion is set to lose out, with 32% of consumers trading down to prioritise spending elsewhere…

Michael Feeley March 6, 2023