Brands are looking for ways to ensure customer satisfaction even during peak season, whether it be post-purchase communications, in-store experiences, and personalised recommendations. One crucial aspect that many retailers are overlooking holds immense potential for revenue retention and customer satisfaction: returns.
Fashion retailers should look to adopt Big Data strategies and analyse customer shopping behaviour in detail to understand the reasons behind high return rates.
Gen Z fashion shoppers increasingly want retailers to communicate the carbon impact of their purchases at each stage of their buying journey, the latest data from True Fit has revealed…
Being strategic with your returns process will entail both fewer instances of returns and cost savings on reverse logistics to strengthen your bottom line.
Sports Direct has launched a new partnership with automated parcel machine (APM) service provider InPost to make returns more convenient for its customers…
What retailers are learning is that inventory that would ordinarily take up warehouse space, or otherwise discarded via landfills, can now be put back into use via B2B online auctions
The SAP Emarsys study found that 26% of UK adults have switched from a brand that introduced returns charges.
The thinking around deliveries and returns is beginning to change among online retailers, writes Glynn Davis, founder of Retail Insider…
Returns management software provider, ZigZag Global, has found that retail returns have increased by 48% this Christmas.
90% of consumers in the UK and US have said they will be cautious about shopping with a retailer that charges for returns this festive season, according to research from FarEye.
In a recent survey, 81% of consumers said they would shun a retailer if they saw issues with their return process, writes Carmen Carey, CEO at Sorted…
Consumers want returns guarrantees before making a purchase
