Interviews, insight & analysis on Ecommerce


Ecommerce Age

How retailers can boost customer satisfaction and revenue during Peak Shopping season 

Brands are looking for ways to ensure customer satisfaction even during peak season, whether it be post-purchase communications, in-store experiences, and personalised recommendations. One crucial aspect that many retailers are overlooking holds immense potential for revenue retention and customer satisfaction: returns.  

Ecommerce Age

Resolving the ramifications of rampant returns

Fashion retailers should look to adopt Big Data strategies and analyse customer shopping behaviour in detail to understand the reasons behind high return rates.

Ecommerce Age

Why acing your returns process matters

In a recent survey, 81% of consumers said they would shun a retailer if they saw issues with their return process, writes Carmen Carey, CEO at Sorted…