Interviews, insight & analysis on Ecommerce

customer experience

Customer Experience

How travel brands can play the ace during Covid 

Travel companies have in recent times had to figure out their place in that customer journey in order to catch the attention of the right customer, at the right time.

Strategy

What’s next for hospitality?

Compared to previous years, the hospitality industry of 2020 is almost unrecognisable.The industry faces new challenges but also new opportunites for change

Customer Experience

The new rules of customer feedback – post-COVID-19

We’re currently dealing with the biggest retail shake-up in a century. Lockdown, isolation and staying local mean that new customer experience priorities are emerging.