Ecommerce Age
Why the UK online grocery market is leading the world
Recent Spryker research revealed that 60% of UK consumers are already doing some food shopping online….
ECA Staff
August 12, 2022
customer experience
Ecommerce Age
To know them is to serve them: why the future of customer experience is collaboration
Post-covid consumers are looking for relevance in their engagements with brands, writes Matthew Finn of Astound Commerce…
ECA Staff
August 9, 2022
Ecommerce Age
‘K-Shaped’ consumers willing to pay for better product info
A majority of UK shoppers would pay more for products carrying better quality product information, new data from Akeneo has revealed…
Michael Feeley
August 2, 2022
Ecommerce Age
70% of UK consumers less likely to shop with retailers after hearing about a negative delivery experience
A new report from ecommerce
Andy Oakes
May 10, 2022
Ecommerce Age
Merkle unveils Experience & Commerce practice to target ‘next-generation loyalty’ for brands
Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, has formally unveiled its global Experience & Commerce practice and named the leadership team spearheading the agency’s services.
Michael Feeley
April 21, 2022
Ecommerce Age
Builders’ merchant Bradfords boosts conversions by 20% with improved product information
Builders’ merchant, Bradfords Building Supplies, has transformed the way it merchandises its products online using a solution from Akeneo, the global leader in product experience management (PXM) and product information management (PIM).
Michael Feeley
April 20, 2022
Ecommerce Age
Building brand loyalty: the importance of an omnichannel approach and quality customer experience
Loyalty schemes are becoming more about building customer loyalty, and less about gathering data for marketing purposes. This means it’s more important than ever for retailers to understand what influences purchase decision making.
ECA Staff
March 29, 2022
Ecommerce Age
The Role of Data-Driven Customer Experience in Direct-to-Consumer
Brands and product manufacturers are increasingly turning to direct-to-consumer (DTC)
ECA Staff
January 21, 2022
Ecommerce Age
Don’t count the store out in 2022
By Wayne Snyder, VP Retail
ECA Staff
January 13, 2022
Ecommerce Age
How tone of voice can improve your customer experience
Why is there so often a disconnect between the voice of marketing and the voice of customer service?
Andy Oakes
January 7, 2022
Ecommerce Age
Mind the personalisation gap
Danielle Auerbach, Senior Director Customer Success, EMEA at Wunderkind, urges retailers to do more to personalise their customer communications.
ECA Staff
August 24, 2021
Ecommerce Age
Amazon’s move into large retail stores makes sense, now it’s time for others to respond
With Amazon set to open up department store-like physical retail locations, some experts share their thoughts on the move.
Tyrone Stewart
August 24, 2021
