Ecommerce Age
Four ways retailers can avoid overselling
What exactly is overselling and how can retailers avoid it? Rob Shaw, SVP International Sales at Fluent Commerce explains all…
ECA Staff
August 24, 2023
customer experience
Ecommerce Age
Don’t strike out – strategies to minimise friction and optimise revenue amidst train disruption
By Suhaib Zaheer, Senior Vice
Andy Oakes
August 17, 2023
Ecommerce Age
Cost-of-living caution sees 59% of online shoppers visit retailers’ websites up to five times before a purchase
Cost-of-living consumer caution is making shoppers more considered, according to new research from MoEngage…
Michael Feeley
July 11, 2023
Ecommerce Age
Why an effective hybrid CX boils down to the right people, process, and technology
Customers today are weaving their online and offline shopping habits together, writes Stuart Russell, Chief Strategy Officer, Planning-inc…
ECA Staff
May 31, 2023
Ecommerce Age
New Look integrates parcelLab platform to bolster post-purchase customer experience and drive loyalty
parcelLab will enable New Look to provide direct and personalised communications to online customers.
Eleanor Oakes
February 17, 2023
Ecommerce Age
Five ways ecommerce is changing with the connected consumer in 2023
Today’s connected consumer is accessing information and making purchases on any number of platforms, at different times of the day
Eleanor Oakes
January 19, 2023
Ecommerce Age
Signed, sealed, not delivered: 73% of customers lose faith as cost-of-living crisis sees porch poacher problem
73% of consumers think more parcels are going missing since the cost-of-living crisis, with the UK potentially seeing a porch poacher phenomenon.
Eleanor Oakes
January 16, 2023
Ecommerce Age
Global Digital Experience Survey: A third of Brits don’t care where they buy from as “long as it works”
More than a third of Brits (38%) now purchase indiscriminately online, saying they “don’t care” where they buy from “as long as it works”.
Eleanor Oakes
January 16, 2023
Ecommerce Age
Mapping the Customer Journey: How to Reduce Friction Due to SCA
We explore the impact of SCA on the customer journey and how merchants can improve the customer experience, reduce friction, and boost revenue.
Eleanor Oakes
January 12, 2023
Ecommerce Age
Online text analysis can help retailers add value for customers
It’s critical for grocery retailers and consumer brands to identify what they can do to be relevant and to add value in times of a UK-wide cost of living crisis, write Emma Thompson at Golley Slater and Holly Clarkson at Relative Insight…
Michael Feeley
October 12, 2022
Ecommerce Age
Omnichannel is the future of retail in a post-pandemic era
UK consumers have become omnichannel shoppers rather than pure online shoppers, writes Roxanna Larizadeh of Starcom…
ECA Staff
August 26, 2022
Ecommerce Age
The ‘store squeeze’ is accelerating UK retailers’ tech roadmaps, research from Pricer reveals
The squeeze on stores is putting pressure on bricks-and-mortar estates to perform more digital roles and support ecommerce operations, according to research from Pricer…
Michael Feeley
August 15, 2022
