As brands look to strike up more meaningful conversations with online buyers, Niraj Aswani CTO of Klevu discusses the importance of using the latest tech to make in-app and on-site interactions more human.
Twilio’s fourth annual State of Customer Engagement Report found 94% of companies that invested in digital customer engagement saw revenues grow by an average of 107%.
64% of ecommerce marketers haven’t measured their customer engagement processes in the past month, and 17% have never measured them
SALESmanago is strengthening its C-Level executive team to help grow the company from 20 to 100 million Euro revenues in the next four years and become the European leader in customer engagement…
UK businesses could be putting their post-pandemic recovery at risk by failing to effectively communicate with customers
Research from customer engagement platform Braze has revealed that only four in 10 (41%) UK companies exceeded their revenue goals in 2020.
Promotions are not delivering because they have not kept pace with the way consumers now shop, says Robin Coles, Managing Director EMEA at XCCommerce.
Partner Content By Alex Springer,
Gordana Buccisano discusses her new role as Chair of the World Media Group, and talks through how she’s planning out their three year strategy.
From Psychology Today to Forbes, people have been looking at whether working from home favours extroverts or introverts more.
Why B2B brands are looking to humanise their marketing models, the challenges they face, and how they are doing it successfully.
How to ensure you as a marketer are adding value to customers, both short-term and long-term.
