Interviews, insight & analysis on Ecommerce



Top 5 CRM challenges facing brands

In the ever-evolving landscape of customer relationship management (CRM) and customer experience (CX), brands are facing an array of challenges, writes Chris Smith, Principal Consultant for CX & Technology at Team ITG…


Sprout Social and Salesforce extend partnership

Sprout Social has announced a new integration with Salesforce Service Cloud to provide brands with a 360-degree view of their customer interactions…