Brands are looking for ways to ensure customer satisfaction even during peak season, whether it be post-purchase communications, in-store experiences, and personalised recommendations. One crucial aspect that many retailers are overlooking holds immense potential for revenue retention and customer satisfaction: returns.
Brands are looking for ways to ensure customer satisfaction even during peak season, whether it be post-purchase communications, in-store experiences, and personalised recommendations. One crucial aspect that many retailers are overlooking holds immense potential for revenue retention and customer satisfaction: returns.
A challenge that many businesses face is how to keep track of employee spending whilst working remotely.
It is all too easy for retailers to assume that leading economies produce similar ecommerce markets. However, each region has its own customer attitudes and behaviours which mark them out – perhaps none more so than Germany.
ParcelHero says that a 4 day working week would result in consumers spending an extra £58bn on the High Street during extra leisure time.
Six top tips to improve your loyalty program
By Ronnie Wilson, Group Executive
China’s unique “New Retail” mentality has helped revitalise the sector at record speed.
Despite Government assurances, Brexit has been massively disruptive to ecommerce.
For retailers, this is a chance to rethink the way they do business, but also to put the consumer – the seeker – at the centre of the entire business.
In 2021, live shopping is the trend to watch among those to have grown up with real-time interactions from Instagram and TikTok.
Clearco, the ecommerce investor today announced ambitious international expansion plans supported by two key executive hires.
The vast majority (88%) of retailers are taking steps to ensure a smoother and more seamless omnichannel experience for consumers
London’s Oxford Street might be suffering from an incredible 17% of its shops standing empty, according to Property Week, but the market for historically unfashionable warehouse buildings to fulfil the increasing volume of sales now transacted online is on fire.
