Interviews, insight & analysis on Ecommerce

Logistics

How do we solve the issues with lockers?

September 28, 2023

We’ve all seen the banks of parcel lockers that we’ve all seen outside supermarkets and train stations. They are clearly a sensible idea, and one that I’ve been more than willing to use, but I’m very rarely given the option to do so when ordering goods online. Part of the problem, according to Gary Winter, VP of global strategic initiatives for parcel lockers at Quadient, is that they are invariably linked to a single delivery firm – such as Amazon or InPost – and this limits traction.

How do we solve the issues with lockers?

September 28, 2023

Logistics

Luzern announces major customer wins

Managed eCommerce platform provider Luzern eCommerce has announced major wins with Panasonic, Nestlé Health Science and Schneider Electric…

Michael Feeley July 20, 2022

Customer Experience

Consumers get selective as ‘cost of living’ crisis deepens

Consumers are spending less and becoming more selective with their purchases, according to new data from delivery experience platform Sorted.

Michael Feeley June 28, 2022

Logistics

The unsustainable promise of free returns haunts the future of ecommerce

For those people old enough – who can remember the early days of online shopping when prices were invariably cheaper than in physical stores?

Glynn Davis June 13, 2022

Logistics

70% of UK consumers less likely to shop with retailers after hearing about a negative delivery experience

A new report from ecommerce

Andy Oakes May 10, 2022

Logistics

BigCommerce and Avasam unveil integration to create online dropshipping businesses in seconds

BigCommerce, a leading Open SaaS ecommerce platform for fast-growing and established B2C and B2B brands, has partnered with London-based dropshipping marketplace, Avasam to launch its new integration, Click2Launch.

Michael Feeley April 21, 2022

Logistics

ESW launches 100% carbon neutral shipping scheme for ecommerce brands

Global direct-to-consumer (DTC) ecommerce company ESW (formerly eShopWorld) has revealed plans to provide 100% carbon neutral shipping to its clients…

Michael Feeley February 22, 2022

Logistics

How to select the right ecommerce fulfilment software for your business

The current e-commerce boom, paired with industry challenges such as supply chain issues and warehouse space shortages is causing online retailers and multi-channel sellers to struggle to fulfil orders as quickly as needed to keep up with customer expectations.

ECA Staff February 15, 2022

Logistics

Understanding the ‘Retail Returner’ – Five personas to watch out for

We’ve identified Five Key Personas of the ‘Retail Returner’ that cover the majority of shoppers and are important for retailers to understand.

Andy Oakes February 14, 2022

Logistics

From pandemic to pan-global: how UK retailers can capitalise on the booming cross-border opportunity

The cross-border commerce opportunity is huge and growing fast for UK retailers and brands who are optimised to capitalise on growing global demand.

ECA Staff January 25, 2022

Logistics

Glynn Davis: Why we all lose with today’s attitude to online returns

Glynn Davis is one of the UK’s most knowledgeable and experienced retail journalists, founder of Retail Insider, and Ecommerce Age’s monthly columnist.

Glynn Davis January 17, 2022

Logistics

What 2022 has in store for retail returns

Al Gerrie, CEO at returns specialist ZigZag Global, shares his thoughts on what’s going to change in retail returns over the next twelve months, from return to gift card to more sustainable and greater collection options.

Andy Oakes December 22, 2021